FIDO GOV
DataCall Systems
 
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Government Services
Service Level Type Description Monthly Charge $
G0 Government - eGov Initiatives Presence includes Web Site Support 39
G1 Government - Commission/Committee Presence includes Sharepoint Database Support 49
G2 Government - Commission/Committee Presence includes Web Site and Email Support 99
G3 Government - Operating Unit Level Operating Unit Level of a single Agency Presence includes Web Site, Database, Email and FirstCall Support 499
G4 Government - Agency Level Agency-wide over multiple Operating Units
Presence includes Web Site, Database, Email and FirstCall Support
999
G5 Government - Inter-Agency Level Government-wide over multiple Agencies
Presence includes Web Site, Database, Email and FirstCall Support
1499
G6 Government - International Multiple country government presence includes Web Site, Database, Email and FirstCall Support 1999
Other Services
Service Level Type Description

Monthly Charge $

O1   FirstCall Support 500
O2   On-Call Development Services 1 day per month (5 hrs at $175) 875
O3   On-Site Development Services 4 days per month for 4 weeks (20 hrs @ $175) 3500
O4   On-Site Development Services 8 days per month for (40 hrs @ $175) 7000
O5   On-Site Development Services 16 days per month for (80 hrs @ $175) 14000
O6   Fixed Price Application Development as negotiated
O7   Off-Site Development Services as negotiated
 
Definitions  
Web Site Support This service includes:

Domain Registration
DNS Server Configuration and Management
Web Server Configuration and Management
Remote Internet Access for Content Changes
Daily Backup of Content
Hardware and Operating System Configuration and Management
 
Sharepoint Database Support This service includes:

Domain Registration
DNS Server Configuration, Security and Management
Web Server Configuration, Security and Management
Windows Sharepoint Services Configuration, Security and Management
User Account Maintenance
Remote Internet Access for Content Changes
Daily Backup of Content
Hardware and Operating System Configuration and Management
 
Email Support This service includes:

Domain Registration
DNS Server Configuration and Management
Email Server Configuration, Security and Management
Remote Internet Access for Account Maintenance
Support for Outlook and Internet Access
Hardware and Operating System Configuration and Management
 
Database Support This service includes:

Database Server Configuration, Security and Management
Integration with Applications
Daily Backup of Data
Hardware and Operating System Configuration and Management
 
FirstCall Support This service includes:

All Users can call or Email with any question about the systems
Business issues will be directed to Business Issues Contacts
Technical issues will be addressed by DataCall
 
On-Call Development Services This service includes:

Analysis and development services in Support of ad hoc requests for system modifications that require no more than 10 hrs of DataCall effort. A written scope of work is required. This service is billed by the hour.
 
On-Site Development Services This service includes:

Analysis and development services in Support of a written statement of work. This service is billed by the day, where one day equals 5 hours or more.
 

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DataCall Systems, Inc 2005